Travel + Leisure Case Study

The Challenge

At Travel + Leisure Co.’s headquarters in Orlando, an onsite health center served the needs of its corporate employees. But as they expanded, they wanted to offer a health center that would also support area resort operations staff.

“We were seeing the popularity of the onsite health center and wanted to explore a Network center that would be available to our other locations,” says Brandy Parker, Director of Health and Welfare Benefits at Travel + Leisure.

The resort operations staff work demanding jobs at locations like Club Wyndham Bonnet Creek, directly adjacent to Walt Disney World. "A lot of our employees, due to the nature of their jobs, may be less inclined to see the doctor regularly,' Brandy says. "They're out in the field working long and odd hours, and may not find time to go to the doctor."

Our Solution

Travel + Leisure decided to join the Marathon Health Network in Orlando to support their staff and dependents with convenient healthcare access at little to no cost.

That access resulted in nearly 1,000 unique members visiting the Orlando health centers in 2022. Almost 98% of engaged members report being satisfied or very satisfied with their Travel + Leisure employer healthcare centers, which boast an NPS score of 90.0.

The Marathon Health Network health centers offer a variety of care options, including sick care and preventive services, behavioral health treatment, chronic condition care, and referral coordination. 

In their second year accessing the Network, 73% of at-risk members from Travel + Leisure's Orlando employees made progress in reducing biometric risk factors.